Linked Ticket Features on AuroCRM
Create Streamlined Workflow with Linked Tickets


Benefits of Using Linked Tickets
Efficiently Collaborate to Resolve Issues
- Create a simple yet streamlined workflow with AuroCRM’s linked ticket feature. Leveraging this feature, you can simply share tickets with multiple departments and easily avoid compromising your ticket access.
Instant Answers For Customer Queries
- With linked tickets, you can make sure that your agent is fully updated with the customer information. This will further help them offer instant answers regarding the customer’s present ticket status.
Boost Efficiency Using Ticket Templates
- Use the already designed ticket templates to reduce your time and boost your productivity. These pre-designed ticket templates can be easily saved for repetitive tasks so that child tickets are created and assigned to respective teams quickly.
Lower Resolution Time & Work Efficiently
- You can now lower your entire resolution time for multi-stage and intricate ticket issues by using AuroCRM’s child ticket feature. This feature lets you divide one ticket into multiple tickets so that different teams can work on it at the same time.
Resolve the Important Tickets First
You can automatically prioritize your linked tickets in the dashboard on the basis of its subject, customer, or source. This way, you can set alerts and notifications for the agents so that they focus on resolving high-priority tickets first.
Streamline Recurring Tickets
Save your time by scheduling already prepared answers for similar questions. This will help you add tags, share ticket status with customers, and change the properties of tickets in one go!
With Linked Tickets Facilitate Your Efficiency & Focus on Customer Support
Efficient Ticket Search
- Now you can search for tickets on the helpdesk and break it down based on its status, priority, agent, and group.
Custom Ticket View
- With AuroCRM’s custom ticket view facet, you can get a complete picture of tickets that have been resolved and the ones that need immediate attention.
Smart Ticket Notifications
- Get real-time notifications and reminders for every relevant linked ticket and other activities within the dashboard.
Automatic Ticket Refresh
- This feature automatically updates and refreshes tickets and sends prompts in terms of the changes that were made, before you answer the customer.