Case Study

CRM Solution To Improve Customer Communication Workflows for a Telecom Market Leader

We implemented CRM and Cloud integration to ease communication internally and externally. With this integration, the client can manage all telecom services from a single system.

 

About the Customer

This telecom firm is a well-known entity in the US. They aim to provide quality and extraordinary services to their customers. The firm wants to offer unique and customer-friendly services to its audience. They wanted an advanced technological solution that can enhance their services.

Custom CRM Needs

  • Eliminate the need to switch between multiple systems – website, CRM, and communication.
  • Enable latest technology for voice communication with customers.

Solution Brief

  • Updated website with CRM and Cloud integration to resolve communication issues.
  • A smart integration to improve the client’s technical capabilities.
  • A unified IT hub to facilitate a single platform to manage all activities.
  • Latest VOIP-services introduced on the platform.

Business Benefits

R

Unified Platform

R

Improved Communication

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Enhanced Customer Experience

R

Augmented Customer Base

More Case Studies

We have built custom CRM solutions for for a variety of industry domains including retail, ecommerce, infrastructure, healthcare, telecom, and  automotive.

Looking for a Customised CRM Solution?

Auro CRM offers a great base for customisation. We would be happy to build a CRM solution that fits your needs perfectly.