A retail store allows customers to physically see and feel products. Services like personal shopping assistance and instant gratification of purchasing are added perks. But we live in a growing online community where shoppers like to search your website before they come to your store to make their purchases. Retail businesses need to learn what their consumers are doing online. AuroCRM tackles these problems and provides important and deeper perspectives on customer behavior in CRM tool.
You get a 360-degree omnichannel view of each customer so you can provide personalized service, establish customer loyalty, and gain a competitive advantage with your brand. Get full insight into all the purchases and interactions made online, in-store, and on-call center. Create loyalty for consumers by targeting the right customer with the right product at the right time. Develop rich customer profiles based on habits and experiences that sales associates, marketing, and service workers can access.
Meet customer expectations of purchasing, delivering, and returning anywhere while optimizing productivity. The centralized order management gives a single view of inventory across all the channels and the supply chain. Auro Order Management offers the ability to meet and surpass rising customer expectations for omnichannel fulfillment while improving productivity and inventory management. Reduce over-inventories, catch lost sales, and develop the most profitable products for your company.