Case Study

International Software Solutions Provider Manages Retail Operations with CRM

We developed a customized retail CRM system with the latest technology and functions and migrated the client’s data from legacy systems.

 

About the Customer

The client is a leading solution provider for the manufacturing, distribution, service, retail, and hospitality industries. It offers enterprise software solutions for 20,000 customers in more than 150 countries, allowing businesses to achieve improved productivity and boost profitability. The client wanted to upgrade their legacy retail CRM.

Custom CRM Needs

  • Migrate from legacy CRM platform.
  • Leverage partner expertise
  • Perform end-to-end product testing
  • Build backend processes to manage data

 

Solution Brief

  • We migrated from the customer’s legacy CRM system to a more capable and modern CRM platform.
  • We upgraded the products to cater to the latest technology needs. We also developed and integrated new and enhanced features.
  • We ensured end-to-end testing of products to meet quality assurance needs.
  • We built backend processes for customer data management, analytics, and integrated business workflows.

Business Benefits

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Improved User Experience

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End-to-end Data Management

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Comprehensive Testing

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Latest Technology

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We have built custom CRM solutions for for a variety of industry domains including retail, ecommerce, infrastructure, healthcare, telecom, and  automotive.

Looking for a Customised CRM Solution?

Auro CRM offers a great base for customisation. We would be happy to build a CRM solution that fits your needs perfectly.