Case Study

CRM with Multi-channel Communication Features Helps Improve Sales for Leading VOIP Solutions Provider

We implemented CRM and Cloud integration to ease communication internally and externally. With this integration, the client can manage all telecom services from a single system.

 

About the Customer

This telecom firm is a well-known entity in the US. They aim to provide quality and extraordinary services to their customers. The firm wants to offer unique and customer-friendly services to its audience. They wanted an advanced technological solution that can enhance their services.

Custom CRM Needs

  • Eliminate the need to switch between multiple systems – website, CRM, and communication.
  • Enable latest technology for voice communication with customers.

Solution Brief

  • Updated website with CRM and Cloud integration to improve Customer Communication.
  • A smart integration to improve the client’s technical capabilities.
  • A unified IT hub to facilitate a single platform to manage all activities.
  • Latest VOIP-services introduced on the platform.

Business Benefits

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Unified Platform

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Improved Communication

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Enhanced Customer Experience

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Augmented Customer Base

More Case Studies

We have built custom CRM solutions for for a variety of industry domains including retail, ecommerce, infrastructure, healthcare, telecom, and  automotive.

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