International Solutions Provider Manages Retail Operations with CRM

January 8, 2021
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Suit CRM

About Client

The client is a leading solution provider for the manufacturing, distribution, service, retail, and hospitality industries. It offers enterprise software solutions for 20,000 customers in more than 150 countries, allowing businesses to achieve improved productivity and boost profitability. The client wanted to upgrade their legacy retail CRM.

About Product

We developed a customized retail CRM system with the latest technology and functions and migrated the client’s data from legacy systems.

How we did it ?

Reverse engineering

Challenge

The client wanted to implement reverse engineering.

Solution

Our team improved competency with retail CRM solutions by updating and migrating legacy systems by reverse engineering to the new Microsoft technology.

Leverage partner expertise

Challenge

This was important for growing IT needs.

Solution

Our development team fulfilled this requirement by upgrading the products to cater to the latest technology needs. They also developed and integrated new and enhanced features.

End-to-end product testing

Challenge

Testing of new products was essential.

Solution

The client wanted to meet end-to-end testing needs for products. Our team ensured end-to-end testing of products to meet quality assurance needs.

Building backend processes

Challenge

This was important to manage data.

Solution

Our development experts built backend processes for customer data management, analytics, and integrated business workflows.

Result

  • 1
    UI revamp of CRM

    Our new and improved CRM was given a complete upgrade in terms of UI, UX, and design functionality.

  • 2
    Easily manage data

    The client is able to easily manage the customer data, analytics, and integrated business workflows due to the backend processes formulated by our team.

  • 3
    Product Testing

    The end-to-end testing of products enabled the client to use products and solutions fitted with the latest technology and functions.

  • 4
    Reverse engineering

    The reverse engineering of existing products helped to upgrade them to the latest technological needs. The migration of data from legacy systems enabled the client to maximize business according to the changing market dynamics.

Client Testimonials

Kevin Clor

COO, Tent and Table

The client attributes strong sales growth to the quality of Brainvire’s resources and the quickness with which they resolve support issues. The client wishes their domestic presence was larger but enjoys the huge cost savings.
Mr. Dan Weber

CSO, Furniture Manufacturer

Brainvire provides high-quality custom code and superior project management at a reasonable price. Despite the language barrier, they collaborate well with multiple teams and excel at communication. They are also good at explaining technical matters to non-technical staff.
Easa Saleh Algurg Group
Mr. Debasis Panda

Group IT Manager – ESAG

The CRM integration was successful, and 3 entities are currently using it. Brainvire’s team is friendly and able to provide worthwhile suggestions due to experience, and their project management is straightforward. Overall, their planning and execution are impeccable.
Mohammad Fazullah
Mr. Mohammad Fazullah

IT Director of Zafco

Brainvire is proactive and reliable. Daily orders went from as low as 2 to as high as 80 since they started their project, and their assistance also brought front page search engine optimization results. They could improve in content writing, but they excel in precise cost projections and timelines.
David Byun
David Byun

CEO of Accessory Geeks

The team at Brainvire is thorough and has an impressive attention to detail. They value relationship-building and take responsibility for the project. Though the time difference can present challenges, they do their best to communicate in a timely manner and have been reliable thus far.
Juan Mira

IT Development Associate - Costex

They’re exceedingly experienced in the e-commerce and digital marketing business.

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