Sail Through Customer Queries with Custom Ticket Management

The Go-to Solution to Streamline Your Sales Funnel!

Custom Ticketing Features We Offer

Automate Processes

AuroCRM automates time-consuming administrative tasks involved in helpdesk ticketing. You can use it to set ticket priorities, assess their status, and route them to the correct support rep.

Ticket Creation

Customers can create a new support ticket by emailing or calling the support staff. AuroCRM guides you through the process of creating tickets and asks you all the relevant questions so that tickets can stay organized at all times.

Sorting And Segmenting Tickets

Ticket labels enable you to categorize them using labels that correspond to your business model. Define labels that correspond with specific problems or types of customers for simplified sorting and segmentation of incoming tickets.

Canned Responses

When there are specific issues that your customers experience, reacting to each incoming ticket separately is tedious. With AuroCRM, create automated answers to common problems, and reply automatically when a customer raises the issue.

Ticket Labels

Ticket labels make it easy to scan for open tickets and find them. If you want to view tickets related to a recent release of the product, simply classify and find them in a matter of seconds.

Analyze Performance

Keep your finger on the pulse on how the customer service department is monitoring and reporting using the helpdesk. Tracking metrics like closed tickets, SLAs violations, and the average time to resolve issues.

Collaborate with Teams and Monitor Progress

Benefits of Custom Ticket Status

Improved Customer Relations

AuroCRM ensures better customer services by understanding customer issues, increasing customer loyalty, and decreasing customer attrition rates.

Increase Customer Life-Cycle

Support marketing campaigns in a more efficient way throughout customers’ lifecycle. Promote products to new audiences every time you click send.

Upselling and Cross-selling

Maximize profits by encouraging customers to purchase complementary products. AuroCRM can help you plan, implement, and monitor these marketing efforts.

Better Internal Communication

Using AuroCRM helps establish improved communication within the enterprise. The accessibility of customer data between departments enables team collaboration.

Marketing Optimization

With AuroCRM, you can understand customer needs and behaviors, thus enabling you to identify the most appropriate time to market your product to them.

Automate Workflows

Create workflows that automate specified behavior for incoming tickets based on the labels you assign them.

Custom Ticketing Highlights

Create Groups

Combine users into teams to enable the faster and smoother exchange of information, promotions, tasks, meetings, and territorial assignment of reps.

Collaborative Ticketing

Share ticket ownership, without losing visibility. Loop in teammates for a full-context discussion right inside the ticket.

SLA Management

Set expectations and establish rules for when every ticket needs to be answered and solved so that agents are informed about deadlines.

Field Service Ticketing

Develop service tasks for customer tickets that need field visits. Assign the right reps or groups based on the type of issue, location, appropriate skills, etc.

Hear from our customers

Kevin Clor

COO, Tent and Table

The client attributes strong sales growth to the quality of Brainvire’s resources and the quickness with which they resolve support issues. The client wishes their domestic presence was larger but enjoys the huge cost savings.

Mr. Dan Weber

CSO, Furniture Manufacturer

Brainvire provides high-quality custom code and superior project management at a reasonable price. Despite the language barrier, they collaborate well with multiple teams and excel at communication. They are also good at explaining technical matters to non-technical staff.

Mr. Debasis Panda

Group IT Manager – ESAG

The CRM integration was successful, and 3 entities are currently using it. Brainvire’s team is friendly and able to provide worthwhile suggestions due to experience, and their project management is straightforward. Overall, their planning and execution are impeccable.

Mr. Mohammad Fazullah

IT Director of Zafco

Brainvire is proactive and reliable. Daily orders went from as low as 2 to as high as 80 since they started their project, and their assistance also brought front page search engine optimization results. They could improve in content writing, but they excel in precise cost projections and timelines.

David Byun

CEO of Accessory Geeks

The team at Brainvire is thorough and has an impressive attention to detail. They value relationship-building and take responsibility for the project. Though the time difference can present challenges, they do their best to communicate in a timely manner and have been reliable thus far.