AuroCRM automates time-consuming administrative tasks involved in helpdesk ticketing. You can use it to set ticket priorities, assess their status, and route them to the correct support rep.
Customers can create a new support ticket by emailing or calling the support staff. AuroCRM guides you through the process of creating tickets and asks you all the relevant questions so that tickets can stay organized at all times.
Ticket labels enable you to categorize them using labels that correspond to your business model. Define labels that correspond with specific problems or types of customers for simplified sorting and segmentation of incoming tickets.